Llanelli · Carmarthenshire
Questions
The questions that come up at kitchen tables across Llanelli, answered from the way we actually work.
No. A first visit is an hour at your home, talking through a sale in the order it happens. Nothing binds you until you have our written terms of business and choose to sign them; the terms page explains what they always contain.
An Energy Performance Certificate commissioned before any marketing, identity checks on every owner, the material information a buyer needs, and our written terms. The seller’s pack lists every item, and a mover’s account lets you tick them off as you go.
Estate agents come under the Money Laundering Regulations 2017, which require us to identify every seller before we act and, once a sale is agreed, the buyer too. At instruction we tell you which documents to show and how to send them. Please do not email copies of identity documents before we ask.
Both mean instructing one agent only. They differ in which sale that agent is paid on: under sole selling rights, a buyer you find yourself still counts. If either is used, your written terms explain it in the words the Estate Agents (Provision of Information) Regulations 1991 set down, before you sign.
Not if it is under ten years old: you can look it up on the government’s Find an energy certificate service. If the house has changed a good deal since, with a new boiler, windows or insulation, a new assessment shows it as it is now.
The house can be prepared, the papers gathered and a buyer found. Exchange of contracts has to wait for the grant of probate, or letters of administration, so we plan the dates around it and agree one person who speaks for the family.
Yes. We pass on every offer promptly and in writing, unless you have told us in writing not to pass on a particular kind; that is the law, and our floor. We also tell you if anyone connected with us wants to buy, and we treat every buyer alike.
Someone from the agency goes to every viewing, evenings and Saturdays included, and you have written feedback after each one.
Llanelli is one of Carmarthenshire’s main urban areas over old coal workings, so buyers’ conveyancers usually order a mining search. It is routine. What helps is telling us at the first visit about any subsidence repairs, so the answer is ready before anyone asks.
No. In Wales the buyer pays Land Transaction Tax, collected by the Welsh Revenue Authority, and the buyer’s conveyancer deals with it. It replaced stamp duty in Wales on 1 April 2018.
No. Lana Neill Estates sells homes for their owners in and around Llanelli. Letting or managing homes for others in Wales needs a Rent Smart Wales licence, and that is not work we do.
Yes. Every page has a Welsh version, reached with CY in the menu, and the account, its forms and its messages work in both languages.
Your completion-day plan, your chain ticks, your seller’s pack ticks and the first-visit requests raised from it. The account’s Settings page deletes the account and all of it at once; the privacy notice lists every item and how long it stays.
No. The pack in your account keeps your ticks and the day of each, nothing more: the papers stay in your own folder. We ask to see the identity documents when you instruct us, and your conveyancer handles the rest.
Not answered here?
Most questions are easier in the house itself, where the answer can point at the boiler or the boundary. Write them down as they come, and bring the list to the first visit.
Write to property@lananeillestates.life. Every message has an answer within two working days.